Virtual Assistant (Operations & Community)
Full-time
About Us
The Plugs Digital Media is a premium digital strategy + consulting agency that helps mission-driven founders, coaches, nonprofits, and real estate pros build high-converting brand systems, campaigns, and funnels that actually move the needle.
We’re not a task-rabbit shop or a generic agency. We’re operators, strategists, and creators who believe excellence in execution and clean systems are non-negotiable. Clients come to us when duct-taped marketing stops working and real structure is required.
Role Overview
We’re hiring a Full-Time Virtual Assistant to serve as an operations and community anchor inside the business.
This role is responsible for:
keeping content, communication, and projects moving
managing community engagement across platforms
supporting internal execution across multiple clients
ensuring nothing slips through the cracks
You’ll work closely with the Leadership and Creative Pods, and you’ll be expected to operate with ownership, clarity, and speed, without sacrificing quality.
Primary Responsibilities (Daily / Weekly Core)
Community Management & Engagement
Manage DMs, comments, and replies across LinkedIn, Instagram, and other active platforms
Maintain brand voice and tone in public-facing communication
Moderate conversations, escalate client-sensitive issues, and surface opportunities/leads
Track recurring FAQs, feedback, and engagement patterns for the team
Social Media & Email Execution
Upload, schedule, and publish approved content across platforms
QA captions, hashtags, links, visuals, and timing before publishing
Execute email broadcasts and sequences via Kit or similar tools
Pull and organize performance data for weekly/monthly reporting
Project & Task Coordination
Assign tasks to designers, video editors, and copywriters
Track deadlines, follow up on overdue items, and keep boards current
Maintain content calendars, delivery trackers, and approval workflows
Support campaign rollouts and sprint execution
Automation & Systems Support
Execute and maintain existing automations across tools (email, forms, scheduling, task workflows)
Assist with workflow automation setup using tools like Zapier, Make, or native platform integrations (based on SOPs and direction)
QA automations regularly to ensure triggers, sequences, and notifications are firing correctly
Update automations when campaigns, offers, or workflows change
Document automation flows and flag gaps or inefficiencies for improvement
Coordinate with the Project Manager or Automation Lead on higher-level system builds
Quality Assurance & Standards
Own first-line quality assurance on all scheduled content, emails, dashboards, trackers, and client deliverables
Verify accuracy, formatting, links, naming conventions, and brand alignment before submission or publishing
Ensure all work meets internal SOPs and “No CEO Touch” standards before being marked complete
Proactively flag inconsistencies, gaps, or risks before they reach leadership or clients
Judgment, Ownership & Escalation
Operate with discretion and ownership in day-to-day execution
Independently resolve issues that fall within scope before escalating
Escalate issues that impact deadlines, client satisfaction, or brand reputation
When escalating, provide clear context and at least one proposed solution
Operations & Admin Support
Organize digital assets, folders, files, and naming conventions
Support client onboarding (forms, access, assets, setup)
Take meeting notes and send action-item follow-ups
Keep documentation, trackers, and internal systems clean and up to date
Secondary Responsibilities (As Needed)
Light research (competitors, trends, audience insights)
CRM upkeep and list organization
Supporting hiring logistics (posting roles, scheduling interviews, onboarding steps)
Assisting Leadership with overflow execution during heavy weeks
Must Haves
Proven LinkedIn experience (posting, engagement, community management)
Strong working knowledge of Microsoft 365 (Teams, Outlook, Planner, OneNote)
Hands-on experience with email tools (ConvertKit or similar)
Exceptional organizational skills — you naturally create order
Clear, professional communication (written and verbal)
Strong attention to detail — you catch issues before they ship
Ability to work in a fast-paced environment without compromising quality
You’ll Thrive Here If You
Take ownership instead of waiting for hand-holding
Enjoy keeping systems clean and workflows moving
Can juggle multiple clients/projects without dropping balls
Like being the backbone of execution
Care about excellence, not just “getting it done”
What This Role Is Not
Not a personal assistant role
Not strategy-setting or creative direction
Not random task execution with no context
This is an operations + community execution role with real responsibility and visibility.
How We Operate (MCBEES)
• Maintain Humility
• Commit to Completion
• Be Innovative
• Evolve & Adapt
• Elevate Others
• Serve with Excellence
The Details
Standard working hours are 9:00 AM – 5:00 PM WAT.
As a sprint-based agency, there may be times where projects require short-term flexibility outside normal hours. We value balance, but we also value ownership and follow-through when it matters most.
